To start Outlook in safe mode and disable add-ins, follow these steps: Outlook may stop responding or hang at loading screen due to faulty add-ins. Try to open Outlook in Safe Mode and Disable Add-ins If you find Outlook that is stuck on the loading profile even in safe mode, proceed with the following step.
UNcheck Internet Protocol Version 6 (TCP/IPv6)Īfter this one, I had a beer.Note: If you are still experiencing "Outlook will not open, Outlook Will not Load Profile," try stopping the dwm.exe process twice, and then try opening Outlook. Double-click your primary network adapter. (If on the latest Windows 10 build, you’ll need to perform this step next:) Scroll down to the bottom and click Change adapter options. Right-click the Start Menu and choose Network Connections. This, along with a run of the Microsoft Support and Recovery Assistant for Office 365, eventually led to the solution: Some troubleshooting using Process Explorer revealed that Outlook TCP connections were opening but apparently failing during the launch. While disconnected, Outlook opened right up. Only one bizarre workaround provoked it to open with the Exchange account attached, and that was to disable all network connectivity (in other words, by invoking, for instance, Airplane Mode). DISM /Online /Cleanup-Image /RestoreHealth. Repairing Outlook via an Office 2016 Online Repair. Resetting the nav pane (outlook.exe /resetnavpane). Checking/disabling compatibility troubleshooter flags on the Outlook shortcut. 
Starting Outlook in Safe Mode (outlook.exe /safe).
Disabling Hardware Acceleration via the registry.The solution this time, however, was not at all obvious.
These sorts of symptoms are actually not all that uncommon, and a range of different solutions exist to rectify them. This problem may or may not have been directly related to that update, but the timing was at the very least coordinated with it.Įach time the client clicked the shortcut to open Outlook, the splash screen opened and Outlook would hang on the “Loading Profile” screen. This morning, I received a call from a client who was unable to open Outlook 2016 suddenly following an upgrade to the Windows 10 Creators Update.
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